Privacy policy

Introduction

Welcome to Alice & Faith. We value your privacy and the trust you place in us to protect your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

Information We Collect

We may collect the following types of personal data:

  • Identification Data: such as your name, address, email address, and phone number.

  • Transaction Data: such as payment details and purchase history.

  • Technical Data: such as IP address, browser type and version, time zone settings, browser plug-ins, operating system, and platform.

  • Usage Data: such as information about how you use our website.

How We Use Your Information

We use your personal information for the following purposes:

  • To Provide Services: including processing your orders and handling payments.

  • To Communicate With You: regarding your account, orders, and customer support inquiries.

  • To Improve Our Services: by analyzing usage patterns to enhance our website, products, and services.

  • For Marketing Purposes: to inform you about promotions, news, and other marketing content—only if you have given your consent.

Sharing Your Information

We may share your personal data in the following cases:

  • With Service Providers: who assist us in operating our business, such as payment processors and logistics partners.

  • For Legal Reasons: when required to comply with applicable laws and regulations.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Data Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Your Rights

Depending on your location and applicable law, you may have rights regarding your personal data, including access, correction, and withdrawal of consent. To exercise these rights, please contact us using the details below.

Contact Information

Website: www.alice-faith.co.uk
Email: support@alice-faith.co.uk